āĻāĻ āĻāϝāĻŧā§āĻŦāϏāĻžāĻāĻ āĻĨā§āĻā§ āĻā§āύ⧠āĻāĻžāĻŦāĻžāϰ āĻŦāĻž āĻĒāϰāĻŋāώā§āĻŦāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻĻā§āĻāϝāĻŧāĻžāϰ āĻāĻā§ āĻĻāϝāĻŧāĻž āĻāϰ⧠āύāĻŋāĻā§āϰ āύāĻŋāϝāĻŧāĻŽ āĻ āĻļāϰā§āϤāĻžāĻŦāϞ⧠āϏāĻžāĻŦāϧāĻžāύ⧠āĻĒāĻĄāĻŧā§āύāĨ¤ āĻāĻ āĻāϝāĻŧā§āĻŦāϏāĻžāĻāĻā§ āĻāĻāĻāĻŋ āĻ āϰā§āĻĄāĻžāϰ āĻĻā§āĻāϝāĻŧāĻžāϰ āĻŽāĻžāϧā§āϝāĻŽā§, āĻāĻāĻŋ āĻŦā§āĻāĻžāύ⧠āĻšāϝāĻŧ āϝ⧠āĻāĻĒāύāĻŋ āĻāϤ⧠āĻĨāĻžāĻāĻž āĻļāϰā§āϤāĻžāĻŦāϞā§āϰ āϏāĻžāĻĨā§ āĻāĻāĻŽāϤāĨ¤
1. āĻŦāĻžāϤāĻŋāϞāĻāϰāĻŖ
1.1 āĻā§āϰāĻžāĻšāĻ āĻŦāĻžāϤāĻŋāϞāĻāϰāĻŖ: āĻāĻĒāύāĻŋ āϝāĻĻāĻŋ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāĻžāϰ āϏāĻŋāĻĻā§āϧāĻžāύā§āϤ āύā§āύ āϤāĻžāĻšāϞ⧠āĻ āύā§āĻā§āϰāĻš āĻāϰ⧠āĻĢā§āύā§āϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻ āϰā§āĻĄāĻžāϰ āϏā§āĻā§āϝāĻžāĻāĻžāϏ āĻĒā§āώā§āĻ āĻžāϝāĻŧ āĻĻā§āĻāϝāĻŧāĻž āϝā§āĻāĻžāϝā§āĻ āύāĻŽā§āĻŦāϰā§āϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻ āĻŦāĻŋāϞāĻŽā§āĻŦā§ Onnow-āĻāϰ āϏāĻžāĻĨā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύ āĻāĻŦāĻ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āύāĻŽā§āĻŦāϰ āĻāĻĻā§āϧā§āϤ āĻāϰā§āύāĨ¤ āϝāĻžāĻāĻšā§āĻ, āĻĻāϝāĻŧāĻž āĻāϰ⧠āĻŽāύ⧠āϰāĻžāĻāĻŦā§āύ āϝ⧠āĻāĻĒāύāĻŋ āĻļā§āϧā§āĻŽāĻžāϤā§āϰ āĻāĻāĻāĻŋ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāϤ⧠āĻĒāĻžāϰā§āύ āϝāĻĻāĻŋ āĻŦāĻŋāĻā§āϰā§āϤāĻž āĻāĻāύāĻ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻā§āϰāĻšāĻŖ āύāĻž āĻāϰ⧠āĻĨāĻžāĻā§āĨ¤ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāĻžāϰ āϝā§āĻā§āϝāϤāĻž āύā§āĻā§āϰ āĻā§āĻŦāĻŋāϞ⧠āĻĻā§āĻāϝāĻŧāĻž āĻāĻā§:
āϰāĻžāύā§āύāĻžāĻāϰ āĻāĻāύāĻ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻā§āϰāĻšāĻŖ āĻāϰā§āύāĻŋ | āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻšāϤ⧠āĻĒāĻžāϰ⧠|
āϰāĻžāύā§āύāĻžāĻāϰ āĻāϤāĻŋāĻŽāϧā§āϝ⧠āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻā§āϰāĻšāĻŖ āĻāϰā§āĻā§ | āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāĻž āϝāĻžāĻŦā§ āύāĻž |
1.2 āĻāĻĒāύāĻŋ Onnow āĻāϝāĻŧā§āĻŦ āĻŦāĻž āĻŽā§āĻŦāĻžāĻāϞ āĻ ā§āϝāĻžāĻĒ āĻ ā§āϝāĻžāĻā§āϏā§āϏ āĻāϰ⧠āϰā§āϏā§āϤā§āϰāĻžāĻāϰ āĻĻā§āĻŦāĻžāϰāĻž āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻā§āϰāĻšāĻŖ āĻāϰāĻž āĻšāϝāĻŧā§āĻā§ āĻāĻŋāύāĻž āϤāĻž āĻŽā§āϞā§āϝāĻžāϝāĻŧāύ āĻāϰāϤ⧠āĻĒāĻžāϰā§āύ⧎
1.3 āĻŦāĻžāϤāĻŋāϞ āĻāϰāĻžāϰ āĻĒāϰ⧠āĻā§āύ⧠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻāϰāĻž āĻšāĻŦā§ āύāĻžāĨ¤
1.4 āĻĒā§āϞā§āϝāĻžāĻāĻĢāϰā§āĻŽ āĻŦāĻžāϤāĻŋāϞāĻāϰāĻŖ/āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻŦāĻŋāĻĒāĻĻ: Onnow āύāĻŋāĻŽā§āύāϞāĻŋāĻāĻŋāϤ āĻĒāϰāĻŋāϏā§āĻĨāĻŋāϤāĻŋāϤ⧠āϝā§āĻā§āύ⧠āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāĻžāϰ āĻāĻāĻŽāĻžāϤā§āϰ āĻ āϧāĻŋāĻāĻžāϰ āϏāĻāϰāĻā§āώāĻŖ āĻāϰā§:
1.4.1 āĻŦāĻŋāĻā§āϰā§āϤāĻž āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻĒā§āϰāĻĻāĻžāύ āĻāϰāϤ⧠āĻ āĻā§āώāĻŽ āĻ āĻĨāĻŦāĻž āϝāĻĻāĻŋ Onnow āĻ āύā§āϝ āĻā§āύ āĻāĻžāϰāĻŖā§ āĻāĻĒāύāĻžāϰ āĻāύā§āϝ āĻ āϰā§āĻĄāĻžāϰ āĻĒā§āϰāĻā§āϰāĻŋāϝāĻŧāĻž āĻāϰāϤ⧠āĻ āĻā§āώāĻŽ āĻšāϝāĻŧāĨ¤ (āĻŦāĻŋāĻā§āϰā§āϤāĻžāϰ āϏā§āĻŦā§āĻā§āϤāĻŋāϰ āĻāĻā§/āĻĒāϰā§)
1.4.2 āϝāĻĻāĻŋ āĻāĻĒāύāĻžāϰ āĻāĻāĻā§āĻŽāĻā§āϞāĻŋāϰ āĻāĻāĻāĻŋ āĻāĻĒāϞāĻŦā§āϧ āύāĻž āĻšāϝāĻŧ āĻŦāĻž āϝ⧠āĻā§āύ⧠āϏāĻŽāϝāĻŧā§ āĻŦāĻŋāĻā§āϰā§āϤāĻž āĻĻā§āĻŦāĻžāϰāĻž āĻĒā§āϰāϏā§āϤā§āϤ āĻāϰāĻž āύāĻž āϝāĻžāϝāĻŧāĨ¤ āĻāĻ āĻā§āώā§āϤā§āϰā§, āĻāĻĒāύāĻŋ āĻāĻāĻļāĻŋāĻ āĻ āϰā§āĻĄāĻžāϰ āύāĻŋāϝāĻŧā§ āĻāĻāĻŋāϝāĻŧā§ āϝā§āϤ⧠āĻāĻžāύ āĻāĻŋāύāĻž āϤāĻž āύāĻŋāϰā§āϧāĻžāϰāĻŖ āĻāϰāϤ⧠Onnow/āĻŦāĻŋāĻā§āϰā§āϤāĻž āĻāĻĒāύāĻžāĻā§ āĻāϞ āĻāϰāĻŦā§āĨ¤
1.4.3 āϝāĻĻāĻŋ āĻāĻĒāύāĻžāϰ āύāĻŋāϰā§āϧāĻžāϰāĻŋāϤ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋāϰ āĻ āĻŋāĻāĻžāύāĻž Onnow āĻāϰ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻŦā§āϝāĻžāϏāĻžāϰā§āϧā§āϰ āĻŦāĻžāĻāϰ⧠āĻĒāĻĄāĻŧā§āĨ¤
1.4.4 āϝāĻĻāĻŋ āĻāĻĒāύāĻžāϰ āύāĻŋāϰā§āϧāĻžāϰāĻŋāϤ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻ āĻŋāĻāĻžāύāĻž āĻāĻŦāĻ āĻ ā§āϝāĻžāĻĒā§ āύāĻŋāϰā§āĻŦāĻžāĻāĻŋāϤ āĻāĻŋāĻĒāĻŋāĻāϏ āĻ āĻŦāϏā§āĻĨāĻžāύā§āϰ āϏāĻžāĻĨā§ āĻŽā§āϞ⧠āύāĻžāĨ¤
āĻŽā§āĻŦāĻžāĻāϞā§āϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻāĻŦāĻ/āĻ āĻĨāĻŦāĻž āĻāĻĒāύāĻžāϰ āĻĻā§āϰāĻā§āĻĄāĻŧāĻžāϝāĻŧ āϏāĻŽāϏā§āϤ āϝā§āĻā§āϤāĻŋāϏāĻā§āĻāϤ āĻĒā§āϰāĻā§āώā§āĻāĻž āĻāϰāĻžāϰ āĻĒāϰā§āĻ āĻāĻŽāĻžāĻĻā§āϰ āϰāĻžāĻāĻĄāĻžāϰ/āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻāϰā§āĻŽā§āϰāĻž āĻāĻĒāύāĻžāϰ āϏāĻžāĻĨā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰāϤ⧠āĻŦā§āϝāϰā§āĻĨ āĻšāύāĨ¤
1.4.6 āĻāĻĒāύāĻŋ āϝāĻĻāĻŋ āĻ āϰā§āĻĄāĻžāϰ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋāϰ āĻāύā§āϝ āĻā§āϞ āϤāĻĨā§āϝ āĻŦāĻž āĻ āĻĒāϰā§āϝāĻžāĻĒā§āϤ āϤāĻĨā§āϝ āĻĒā§āϰāĻĻāĻžāύ āĻāϰā§āύāĨ¤
1.4.7 āĻāĻŽāϰāĻž āĻāĻĒāύāĻžāϰ āĻĒāĻā§āώ āĻĨā§āĻā§ Onnow āĻĒā§āϞā§āϝāĻžāĻāĻĢāϰā§āĻŽā§āϰ āĻā§āύ⧠āĻĒā§āϰāϤāĻžāϰāĻŖāĻžāĻŽā§āϞāĻ āĻāĻŦāĻ/āĻ āĻĨāĻŦāĻž āĻ āĻŦā§āϧ āĻŦā§āϝāĻŦāĻšāĻžāϰ āĻļāύāĻžāĻā§āϤ āĻāϰāĻŋāĨ¤
2. āĻĢā§āϰāϤ
2.1 āĻĒā§āϰāĻŋ-āĻĒā§āĻāĻĄ āĻ āϰā§āĻĄāĻžāϰ: āĻāĻĒāϰā§āϰ āϧāĻžāϰāĻž 1.1 āĻāĻŦāĻ 1.4.1 āĻŽā§āύ⧠āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāĻž āĻšāϞā§āĻ āĻāĻĒāύāĻŋ āĻĢā§āϰāϤ āĻĒāĻžāĻāϝāĻŧāĻžāϰ āϝā§āĻā§āϝ āĻšāĻŦā§āύ,
2.2 āĻĒā§āϰāĻŋ-āĻĒā§āĻāĻĄ āĻ āϰā§āĻĄāĻžāϰ: āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āϏāĻĢāϞ āĻšāϞā§, āĻāĻĒāύāĻžāĻā§ āϏāĻŽā§āĻĒā§āϰā§āĻŖ āĻĢā§āϰāϤ āĻĻā§āĻāϝāĻŧāĻž āĻšāĻŦā§āĨ¤ āϰāĻŋāĻĢāĻžāύā§āĻĄā§āϰ āĻāύā§āĻŽāĻžāύāĻŋāĻ āϏāĻŽāϝāĻŧ āĻāĻĒāύāĻŋ āĻ āϰā§āĻĄāĻžāϰ āĻĻā§āĻāϝāĻŧāĻžāϰ āϏāĻŽāϝāĻŧ āĻāĻĒāύāĻžāϰ āĻŦā§āĻā§ āύā§āĻāϝāĻŧāĻž āĻ āϰā§āĻĨāĻĒā§āϰāĻĻāĻžāύā§āϰ āĻĒāĻĻā§āϧāϤāĻŋāϰ āĻāĻĒāϰ āύāĻŋāϰā§āĻāϰ āĻāϰāĻŦā§ āĻāĻŋāύā§āϤ⧠āϝāĻĻāĻŋ āĻāĻĒāύāĻžāϰ āĻŦāĻžāϤāĻŋāϞāĻāϰāĻŖ āϧāĻžāϰāĻž 1.4.1 āĻāϰ āĻ āϧā§āύ⧠āĻĒāĻĄāĻŧā§, Onnow āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāĻŦā§ āĻāĻŦāĻ Onnow Points (Credit) āĻāϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻāĻĒāύāĻžāϰ āĻĢā§āϰāϤ āĻĒā§āϰāĻā§āϰāĻŋāϝāĻŧāĻž āĻāϰāĻŦā§āĨ¤ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻšāϞā§, āĻāĻĒāύāĻžāĻā§ āĻ āĻŦāĻŋāϞāĻŽā§āĻŦā§ SMS āĻāϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻāĻžāύāĻžāύ⧠āĻšāĻŦā§āĨ¤ āϝāĻžāĻāĻšā§āĻ, āϝāĻĻāĻŋ āĻāĻĒāύāĻŋ Onnow Points (Credit) āĻŦā§āϝāϤā§āϤ āĻāĻĒāύāĻžāϰ āϰāĻŋāĻĢāĻžāύā§āĻĄ āĻĒāĻĻā§āϧāϤāĻŋ āĻĒāϰāĻŋāĻŦāϰā§āϤāύ āĻāϰāϤ⧠āĻāĻžāύ, āϤāĻžāĻšāϞ⧠Onnow Points (Credit) āĻŦāĻŋāĻā§āĻāĻĒā§āϤāĻŋ/SMS āĻĒāĻžāĻāϝāĻŧāĻžāϰ 24 āĻāύā§āĻāĻžāϰ āĻŽāϧā§āϝ⧠Onnow-āĻāϰ āϏāĻžāĻĨā§ +880 1714-245644-āĻ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
Onnow Points (Credit) āĻĒāϰāĻŋāĻŽāĻžāĻŖ āĻāĻāĻļāĻŋāĻāĻāĻžāĻŦā§ āĻā§āύāĻžāϰ āĻāύā§āϝ āĻĒāĻžāĻāϝāĻŧāĻž āĻā§āϞā§, āĻŦāĻā§āϝāĻŧāĻž Onnow Points (Credit) āĻĒāϰāĻŋāĻŽāĻžāĻŖ āĻāĻŦāĻŋāώā§āϝāϤā§āϰ āĻāύ-āĻ ā§āϝāĻžāĻĒ āĻ āϰā§āĻĄāĻžāϰ āĻāĻžāĻĄāĻŧāĻž āĻ āύā§āϝ āĻā§āύ⧠āĻĒāĻĻā§āϧāϤāĻŋāϤ⧠āĻĻāĻžāĻŦāĻŋ āĻāϰāĻž āϝāĻžāĻŦā§ āύāĻžāĨ¤
āĻŦāĻŋāĻāĻŋāύā§āύ āĻ āϰā§āĻĨāĻĒā§āϰāĻĻāĻžāύā§āϰ āĻĒāĻĻā§āϧāϤāĻŋāϰ āĻāύā§āϝ āĻ āϰā§āĻĨ āĻĢā§āϰāϤā§āϰ āĻāĻžāĻāĻŽāϞāĻžāĻāύ āĻā§āĻāĻā§ āĻĒā§āϤ⧠āĻ āύā§āĻā§āϰāĻš āĻāϰ⧠āύā§āĻā§āϰ āĻā§āĻŦāĻŋāϞāĻāĻŋ āĻĻā§āĻā§āύāĨ¤
2.3 āĻĒā§āϰāĻŋ-āĻĒā§āĻāĻĄ āĻ āϰā§āĻĄāĻžāϰ
āĻŽā§āϞā§āϝāĻĒāϰāĻŋāĻļā§āϧ āĻĒāĻĻā§āϧāϤāĻŋ | āϰāĻŋāĻĢāĻžāύā§āĻĄ āĻŦāĻŋāĻāϞā§āĻĒ | āĻĢā§āϰāϤ āϏāĻŽāϝāĻŧ |
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āĻŽā§āĻŦāĻžāĻāϞ āĻĒā§āĻŽā§āύā§āĻ (āĻŦāĻŋāĻāĻžāĻļ/āύāĻāĻĻ) | āĻŽā§āĻŦāĻžāĻāϞ āĻĒā§āĻŽā§āύā§āĻ (āĻŦāĻŋāĻāĻžāĻļ/āύāĻāĻĻ) | 4-6 āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏ |
āĻ āύāϞāĻžāĻāύ āĻĒā§āĻŽā§āύā§āĻ (āĻāĻžāϰā§āĻĄ/āĻ āύāϞāĻžāĻāύ āϞā§āύāĻĻā§āύ) | āĻ āύāϞāĻžāĻāύ āĻĒā§āĻŽā§āύā§āĻ (āĻāĻžāϰā§āĻĄ/āĻ āύāϞāĻžāĻāύ āϞā§āύāĻĻā§āύ) | 5-10 āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏ |
āϏāĻŦ | Onnow āĻĒāϝāĻŧā§āύā§āĻ (āĻā§āϰā§āĻĄāĻŋāĻ) (āϏāĻŽā§āĻĒā§āϰā§āĻŖ āĻĢā§āϰāϤ) | āϤāĻžā§āĻā§āώāĻŖāĻŋāĻ |
āϏāĻŦ | Onnow āĻĒāϝāĻŧā§āύā§āĻ (āĻā§āϰā§āĻĄāĻŋāĻ) (āĻāĻāĻļāĻŋāĻ āĻĢā§āϰāϤ) | 3 āĻāϰā§āĻŽāĻĻāĻŋāĻŦāϏ |
NB āĻāĻĒāϰ⧠āĻāϞā§āϞāĻŋāĻāĻŋāϤ āĻŦā§āϝāĻžāĻā§āĻ āĻāĻŦāĻ/āĻ āĻĨāĻŦāĻž MFS āĻĒāϰāĻŋāώā§āĻŦāĻž āĻĒā§āϰāĻĻāĻžāύāĻāĻžāϰā§āĻĻā§āϰ āύāĻŋāϰā§āϧāĻžāϰāĻŋāϤ āĻ āϰā§āĻĨ āĻĢā§āϰāϤ āϏā§āĻĨāĻžāύāĻžāύā§āϤāϰ āϤāĻžāĻĻā§āϰ āύāĻŋāĻ āύāĻŋāĻ āĻ āĻĒāĻžāϰā§āĻļāύāĻžāϞ āĻ āύā§āĻļā§āϞāύā§āϰ āĻāĻĒāϰ āύāĻŋāϰā§āĻāϰāĻļā§āϞāĨ¤
2.3.1 āĻāĻĒāύāĻŋ āϝāĻĻāĻŋ āϰā§āϏā§āϤā§āϰāĻžāĻāϰ āĻĻā§āĻŦāĻžāϰāĻž āĻā§āĻšā§āϤ āĻšāĻāϝāĻŧāĻžāϰ āĻāĻā§ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāϤ⧠āĻ āĻā§āώāĻŽ āĻšāύ āĻŦāĻž āĻāĻĒāύāĻŋ āĻ āϰā§āĻĄāĻžāϰā§āϰ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āύāĻŋāϤ⧠āĻĒā§āϰāϤā§āϝāĻžāĻā§āϝāĻžāύ āĻāϰā§āύ āĻŦāĻž āϧāĻžāϰāĻž āύāĻ-āĻ āĻāϞā§āϞāĻŋāĻāĻŋāϤ āĻĒāϰāĻŋāϏā§āĻĨāĻŋāϤāĻŋāϰ āĻāĻžāϰāĻŖā§ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āϏāĻŽā§āĻāĻŦ āĻšāϝāĻŧāύāĻŋāĨ¤ 1.4.3, 1.4.4, 1.4.5, 1.4.6 āĻāĻŦāĻ 1.4.7, āĻāĻĒāύāĻžāĻā§ āĻā§āύ⧠āĻĢā§āϰāϤ āĻĻā§āĻāϝāĻŧāĻž āĻšāĻŦā§ āύāĻž āĻāĻŦāĻ āĻāĻĒāύāĻžāϰ āĻĒā§āϰāĻĻāϤā§āϤ āĻ āϰā§āĻĨ āĻŦāĻžāĻā§āϝāĻŧāĻžāĻĒā§āϤ āĻāϰāĻž āĻšāĻŦā§āĨ¤
2.4 āĻā§āϝāĻžāĻļ āĻ āύ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻ āϰā§āĻĄāĻžāϰ: āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āϏāĻĢāϞ āĻšāϞā§, Onnow āĻāĻĒāύāĻžāĻā§ āĻ āϰā§āĻĄāĻžāϰ āĻĄā§āϞāĻŋāĻāĻžāϰ āĻāϰāĻŦā§ āύāĻžāĨ¤ āĻ āϤāĻāĻŦ, āĻāĻĒāύāĻžāĻā§ āĻā§āύ āĻ āϰā§āĻĨ āĻĒā§āϰāĻĻāĻžāύ āĻāϰāϤ⧠āĻšāĻŦā§ āύāĻžāĨ¤ āĻ āύā§āĻā§āϰāĻš āĻāϰ⧠āĻŽāύ⧠āϰāĻžāĻāĻŦā§āύ, āĻāĻĒāύāĻŋ āϝāĻĻāĻŋ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻāϰāϤ⧠āĻāĻžāύ, āϤāĻžāĻšāϞ⧠āύāĻŋāĻļā§āĻāĻŋāϤ āĻāϰā§āύ āϝ⧠āĻŦāĻŋāĻā§āϰā§āϤāĻž āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰ āĻā§āϰāĻšāĻŖ āĻāϰāĻžāϰ āĻāĻā§ āĻŦāĻžāϤāĻŋāϞ āĻāϰāĻž āĻšāϝāĻŧā§āĻā§āĨ¤ āĻ āύā§āϝāĻĨāĻžāϝāĻŧ, āĻāĻāĻŋ āĻāĻĒāύāĻžāϰ āĻŦā§āϝāĻŦāĻšāĻžāϰāĻāĻžāϰ⧠āĻ ā§āϝāĻžāĻāĻžāĻāύā§āĻā§āϰ āϏāĻžāĻĢāϞā§āϝā§āϰ āĻ āύā§āĻĒāĻžāϤāĻā§ āύā§āϤāĻŋāĻŦāĻžāĻāĻāĻāĻžāĻŦā§ āĻĒā§āϰāĻāĻžāĻŦāĻŋāϤ āĻāϰāĻŦā§āĨ¤ āϤāĻžāĻ, āĻāĻĒāύāĻžāϰ āĻĒāϰāĻŦāϰā§āϤ⧠āĻ āϰā§āĻĄāĻžāϰā§āϰ āϏāĻŽāϝāĻŧ āĻā§āϝāĻžāĻļ āĻ āύ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻŦāĻŋāĻāϞā§āĻĒāĻāĻŋ āĻāĻĒāύāĻžāϰ āĻāύā§āϝ āĻāĻĒāϞāĻŦā§āϧ āύāĻžāĻ āĻšāϤ⧠āĻĒāĻžāϰā§āĨ¤
2.5 āĻāĻāĻā§āĻŽ āĻ āĻŽāĻŋāϞ: āϝāĻĻāĻŋ āĻāĻĒāύāĻžāϰ āĻĻā§āĻŦāĻžāϰāĻž āĻĒā§āϰāĻžāĻĒā§āϤ āĻāĻžāĻĻā§āϝ/āĻĒāĻŖā§āϝ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰā§āϰ āϏāĻžāĻĨā§ āĻŽā§āϞ⧠āύāĻž āϤāĻžāĻšāϞ⧠āĻ āύā§āĻā§āϰāĻš āĻāϰ⧠āĻ āϰā§āĻĄāĻžāϰ āϏā§āĻā§āϝāĻžāĻāĻžāϏ āĻĒā§āώā§āĻ āĻžāϝāĻŧ āĻĒā§āϰāĻĻāϤā§āϤ āϝā§āĻāĻžāϝā§āĻ āύāĻŽā§āĻŦāϰā§āϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻŦāĻŋāĻā§āϰā§āϤāĻžāϰ āϏāĻžāĻĨā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻĒā§āϰāĻžāĻĒā§āϤāĻŋāϰ 30 āĻŽāĻŋāύāĻŋāĻā§āϰ āĻŽāϧā§āϝā§āĨ¤ āĻāĻžāĻĻā§āϝ/āĻĒāĻŖā§āϝ āĻāĻŦāĻ āĻāĻĒāύāĻžāϰ āĻ āϰā§āĻĄāĻžāϰā§āϰ āĻŽāϧā§āϝ⧠āĻ āĻŽāĻŋāϞ āĻĻā§āĻāĻžāύ⧠āύāĻĨāĻŋ, āĻĢāĻā§āĻā§āϰāĻžāĻĢ āĻāύāĻāϝāĻŧā§āϏ, āĻāϤā§āϝāĻžāĻĻāĻŋ āϏāĻš āϏāĻŽāϏā§āϤ āĻĒā§āϰāĻŽāĻžāĻŖ āϰā§āĻāϰā§āĻĄ āϰāĻžāĻā§āύ āĻāĻŦāĻ Onnow āĻ āĻĢāĻŋāϏāĻŋāϝāĻŧāĻžāϞ āĻĢā§āϏāĻŦā§āĻ āĻĒā§āĻā§ āĻĒāĻžāĻ āĻžāύāĨ¤ āĻ āĻā§āϝāύā§āϤāϰā§āĻŖ āύā§āϤāĻŋāĻŽāĻžāϞāĻž āĻ āύā§āϝāĻžāϝāĻŧā§ āϏāĻ āĻŋāĻ āϤāĻĻāύā§āϤ āĻĒāϰāĻŋāĻāĻžāϞāύāĻž āĻāϰāĻžāϰ āĻĒāϰā§, āĻāĻ āϧāϰāύā§āϰ āĻāĻāύāĻžāϤ⧠āϝāĻĨāĻžāϝāĻĨ āĻĒāĻĻāĻā§āώā§āĻĒ āύāĻŋāϰā§āϧāĻžāϰāĻŖā§āϰ āĻāĻāĻŽāĻžāϤā§āϰ āĻ āϧāĻŋāĻāĻžāϰ Onnow āϏāĻāϰāĻā§āώāĻŖ āĻāϰā§āĨ¤
2.6 āĻĻāĻžāĻŦāĻŋāϤā§āϝāĻžāĻ: āĻ āĻāĻļā§āĻĻāĻžāϰ āϰā§āϏā§āϤā§āϰāĻžāĻ āĻŦāĻž āϰāĻžāĻāĻĄāĻžāϰ āĻĻā§āĻŦāĻžāϰāĻž āĻĒā§āϰāĻĻāϤā§āϤ āĻĒāϰāĻŋāώā§āĻŦāĻž āĻĻā§āĻŦāĻžāϰāĻž āĻĒā§āϰāϏā§āϤā§āϤāĻā§āϤ āĻāĻžāĻŦāĻžāϰ āĻāĻŦāĻ/āĻ āĻĨāĻŦāĻž āĻŦāĻŋāϞāĻŽā§āĻŦā§āϰ āĻā§āώā§āϤā§āϰ⧠āĻā§āύ⧠āĻ āϏāύā§āϤā§āώā§āĻāĻŋāϰ āĻā§āώā§āϤā§āϰā§; Onnow āϤāĻžāϰ āĻ āĻā§āϝāύā§āϤāϰā§āĻŖ āĻĒāϰāĻŋāĻāĻžāϞāύāĻž āύā§āϤāĻŋ āĻ āύā§āϝāĻžāϝāĻŧā§ āĻ āĻāĻļā§āĻĻāĻžāϰ āϰā§āϏā§āϤā§āϰāĻžāĻ āĻāĻŦāĻ/āĻ āĻĨāĻŦāĻž āϰāĻžāĻāĻĄāĻžāϰāĻĻā§āϰ āĻŦāĻŋāϰā§āĻĻā§āϧ⧠āϝāĻĨāĻžāϝāĻĨ āĻŦā§āϝāĻŦāϏā§āĻĨāĻž āĻā§āϰāĻšāĻŖ āĻāϰāĻžāϰ āĻ āϧāĻŋāĻāĻžāϰ āϏāĻāϰāĻā§āώāĻŖ āĻāϰā§āĨ¤ āĻāĻĒāϰāύā§āϤā§, āĻāĻ āϧāϰāύā§āϰ āĻāĻāĻāĻŋ āĻāĻā§āύā§āĻā§, Onnow āϤāĻžāϰ āĻ āĻā§āϝāύā§āϤāϰā§āĻŖ āĻĒāϰāĻŋāĻāĻžāϞāύāĻž āύā§āϤāĻŋ āĻ āύā§āϝāĻžāϝāĻŧā§ āĻĒāϰāĻŋāĻŽāĻžāĻŖ āĻāĻŦāĻ āĻĢā§āϰāϤā§āϰ āĻĒāĻĻā§āϧāϤāĻŋ, āϝāĻĻāĻŋ āĻĨāĻžāĻā§, āϤāĻž āύāĻŋāϰā§āϧāĻžāϰāĻŖ āĻāϰāĻžāϰ āĻāĻāĻŽāĻžāϤā§āϰ āĻ āϧāĻŋāĻāĻžāϰ āϏāĻāϰāĻā§āώāĻŖ āĻāϰā§āĨ¤
āĻ āύā§āĻā§āϰāĻš āĻāϰ⧠āύā§āĻ āĻāϰā§āύ āϝ⧠Onnow āĻšāĻāϞāĻžāĻāύ⧠āĻāϞā§āϰ āĻāύā§āϝ āϏā§āĻā§āϝāĻžāύā§āĻĄāĻžāϰā§āĻĄ āĻā§āϝāĻžāϰāĻŋāĻĢ āĻĒā§āϰāϝā§āĻā§āϝ āĻšāĻŦā§āĨ¤ āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āĻā§āϝāĻŧāĻžāϰ āĻāĻā§āϏāĻŋāĻāĻŋāĻāĻāĻŋāĻāϰāĻž āĻŦā§āϝāϏā§āϤ āĻĨāĻžāĻāϞ⧠āĻāĻŽāϰāĻž āĻāĻĒāύāĻžāĻā§ āĻāϞ⧠āĻĨāĻžāĻāĻžāϰ āĻāύā§āϝ āĻāϤā§āϏāĻžāĻšāĻŋāϤ āĻāϰāĻŋ, āĻāĻžāϰāĻŖ Onnow āϏāĻĢāϞāĻāĻžāĻŦā§ āϞāĻ āĻāϰāĻž āĻšāϝāĻŧāύāĻŋ āĻāĻŽāύ āĻ āĻāĻŋāϝā§āĻāĻā§āϞāĻŋāϰ āĻāύā§āϝ āĻĻāĻžāϝāĻŧāĻŋāϤā§āĻŦ āύā§āĻŦā§ āύāĻžāĨ¤
Please carefully read the terms and conditions set out below before ordering any food or services from this website. By placing an order on this website, it is construed that you agree with the terms and conditions contained therein.
1. Cancellation
1.1 Customer Cancellation: Please contact Onnow immediately through the contact number provided in Order Status page by phone and quote your order number, if you decide to cancel your order. However, please note that you can only cancel an order if the Seller has not yet accepted your order. The eligibility of your order cancellation is provided in the below table:
Kitchen is yet to accept your order | Order can be cancelled |
Kitchen has already accepted your order | Order cannot be cancelled |
1.2 You can assess whether your order has been accepted by the restaurant by accessing the Onnow web or mobile app.
1.3 No delivery will be made after cancellation.
1.4 Platform Cancellation/Delivery Hazard: Onnow reserves the sole right to cancel any order in the following circumstances:
1.4.1 the Seller is unable to provide your order or if Onnow is unable to process the order for you due to any other reason. (Before/After Seller Acceptance)
1.4.2 if any one of your items is not available or cannot be prepared by the Seller at any given time. In this case, Onnow /Seller will call you to determine whether you want to proceed with the partial order.
1.4.3 if your designated delivery address falls outside the delivery radius of Onnow.
1.4.4 if your designated delivery address and the address selected GPS location in the App does not match.
our rider/delivery personnel fail to contact you even after all reasonable attempts are made through mobile and/or at your doorstep.
1.4.6 if you provide wrong information or inadequate information for delivery of the order.
1.4.7 we detect any fraudulent and/or illegal use of the Onnow platform from your side.
2. Refund
2.1 Pre-paid orders: You will be eligible for refund only if the cancellation of your order has been done in compliance with the clause 1.1 & 1.4.1 above,
2.2 Pre-paid orders: If your order cancellation is successful, you will be issued a full refund. The estimated time of the refund will depend on the payment method you have chosen when you placed your order but if your cancellation falls under clause 1.4.1, Onnow will cancel the order and process your refund via Onnow Points (Credit). If your order is cancelled, you will be immediately notified through SMS. However, if you want to change your refund method other than Onnow Points (Credit), please contact Onnow at +880 1714-245644 within 24 hours from receiving the Onnow Points (Credit) notification/SMS.
In the event that the Onnow Points (Credit) amount is partially availed for a purchase, the outstanding Onnow Points (Credit) amount cannot be claimed in any other method other than for future in-app orders.
Please see the below table to find out the refund timeline for different payment methods.
2.3 Pre-Paid orders
Payment Method | Refund Option | Refund Time |
---|---|---|
Mobile Payment (bKash/Nagad) | Mobile Payment (bKash/Nagad) | 4-6 Working Days |
Online Payment (Card/Online Transaction) | Online Payment (Card/Online Transaction) | 5-10 Working Days |
All | Onnow Points (Credit) (Full Refund) | Instant |
All | Onnow Points (Credit) (Partial Refund) | 3 Working Days |
N.B. The prescribed refund transfers to the above-mentioned Banks and/or MFS service providers are dependent on their respective operational practices.
2.3.1 In case you are unable to cancel your order before acceptance by the restaurant or you reject to take delivery of the order or delivery was not possible due to circumstances as mentioned in clause no. 1.4.3, 1.4.4, 1.4.5, 1.4.6 and 1.4.7, no refund will be issued to you and your paid amount will be forfeited.
2.4 Cash on delivery Orders: If your order cancellation is successful, Onnow will not deliver the order to you. Hence, you will not need to make any payment. Please note, if you want to cancel your order, please make sure the cancellation is done before the Seller accepts your order. Otherwise, it will negatively affect the success ratio of your user account. Hence, the Cash on Delivery option might not be available for you during your next order(s).
2.5 Item mismatch: In the event the food/product received by your do not match your Order please contact Seller through the contact number provided in Order Status page within 30 minutes from receipt of delivery. Please do keep all evidential record, including documents, photograph invoice, etc. showing the mismatch between the food/products and your Order and send the same to Onnow Official Facebook page. Onnow reserves the sole right to determine appropriate actions in such an event, upon conducting a proper investigation as per the internal policies.
2.6 Disclaimer: In the event of any dissatisfaction with the food prepared and/or delay by the partner restaurant or service provided by the rider; Onnow reserves the right to determine, if necessary, appropriate actions against partner restaurants and/or riders as per its internal governing policies. Additionally, in such an event, Onnow reserves the sole right to determine the amount and the method of refund, if any, as per its internal governing policies.
Please note that for calls on Onnow hotline standard tariff shall be applicable. We encourage you to stay on the call if our customer care executives are busy, as Onnow shall not take responsibility for the complaints that were not successfully logged.