Cancellation and Refund Policy āĻŦāĻžāϤāĻŋāϞāĻ•āϰāĻŖ āĻāĻŦāĻ‚ āĻĢ⧇āϰāϤ āύ⧀āϤāĻŋ

āĻāχ āĻ“āϝāĻŧ⧇āĻŦāϏāĻžāχāϟ āĻĨ⧇āϕ⧇ āϕ⧋āύ⧋ āĻ–āĻžāĻŦāĻžāϰ āĻŦāĻž āĻĒāϰāĻŋāώ⧇āĻŦāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĻ⧇āĻ“āϝāĻŧāĻžāϰ āφāϗ⧇ āĻĻāϝāĻŧāĻž āĻ•āϰ⧇ āύāĻŋāĻšā§‡āϰ āύāĻŋāϝāĻŧāĻŽ āĻ“ āĻļāĻ°ā§āϤāĻžāĻŦāϞ⧀ āϏāĻžāĻŦāϧāĻžāύ⧇ āĻĒāĻĄāĻŧ⧁āύāĨ¤ āĻāχ āĻ“āϝāĻŧ⧇āĻŦāϏāĻžāχāĻŸā§‡ āĻāĻ•āϟāĻŋ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĻ⧇āĻ“āϝāĻŧāĻžāϰ āĻŽāĻžāĻ§ā§āϝāĻŽā§‡, āĻāϟāĻŋ āĻŦā§‹āĻāĻžāύ⧋ āĻšāϝāĻŧ āϝ⧇ āφāĻĒāύāĻŋ āĻāϤ⧇ āĻĨāĻžāĻ•āĻž āĻļāĻ°ā§āϤāĻžāĻŦāϞ⧀āϰ āϏāĻžāĻĨ⧇ āĻāĻ•āĻŽāϤāĨ¤

1. āĻŦāĻžāϤāĻŋāϞāĻ•āϰāĻŖ

1.1 āĻ—ā§āϰāĻžāĻšāĻ• āĻŦāĻžāϤāĻŋāϞāĻ•āϰāĻŖ: āφāĻĒāύāĻŋ āϝāĻĻāĻŋ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāĻžāϰ āϏāĻŋāĻĻā§āϧāĻžāĻ¨ā§āϤ āύ⧇āύ āϤāĻžāĻšāϞ⧇ āĻ…āύ⧁āĻ—ā§āϰāĻš āĻ•āϰ⧇ āĻĢā§‹āύ⧇āϰ āĻŽāĻžāĻ§ā§āϝāĻŽā§‡ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ¸ā§āĻŸā§āϝāĻžāϟāĻžāϏ āĻĒ⧃āĻˇā§āĻ āĻžāϝāĻŧ āĻĻ⧇āĻ“āϝāĻŧāĻž āϝ⧋āĻ—āĻžāϝ⧋āĻ— āύāĻŽā§āĻŦāϰ⧇āϰ āĻŽāĻžāĻ§ā§āϝāĻŽā§‡ āĻ…āĻŦāĻŋāϞāĻŽā§āĻŦ⧇ Onnow-āĻāϰ āϏāĻžāĻĨ⧇ āϝ⧋āĻ—āĻžāϝ⧋āĻ— āĻ•āϰ⧁āύ āĻāĻŦāĻ‚ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āύāĻŽā§āĻŦāϰ āωāĻĻā§āϧ⧃āϤ āĻ•āϰ⧁āύāĨ¤ āϝāĻžāχāĻšā§‹āĻ•, āĻĻāϝāĻŧāĻž āĻ•āϰ⧇ āĻŽāύ⧇ āϰāĻžāĻ–āĻŦ⧇āύ āϝ⧇ āφāĻĒāύāĻŋ āĻļ⧁āϧ⧁āĻŽāĻžāĻ¤ā§āϰ āĻāĻ•āϟāĻŋ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāϤ⧇ āĻĒāĻžāϰ⧇āύ āϝāĻĻāĻŋ āĻŦāĻŋāĻ•ā§āϰ⧇āϤāĻž āĻāĻ–āύāĻ“ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ—ā§āϰāĻšāĻŖ āύāĻž āĻ•āϰ⧇ āĻĨāĻžāϕ⧇āĨ¤ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāĻžāϰ āϝ⧋āĻ—ā§āϝāϤāĻž āύ⧀āĻšā§‡āϰ āĻŸā§‡āĻŦāĻŋāϞ⧇ āĻĻ⧇āĻ“āϝāĻŧāĻž āφāϛ⧇:

āϰāĻžāĻ¨ā§āύāĻžāϘāϰ āĻāĻ–āύāĻ“ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ—ā§āϰāĻšāĻŖ āĻ•āϰ⧇āύāĻŋāĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻšāϤ⧇ āĻĒāĻžāϰ⧇
āϰāĻžāĻ¨ā§āύāĻžāϘāϰ āχāϤāĻŋāĻŽāĻ§ā§āϝ⧇ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ—ā§āϰāĻšāĻŖ āĻ•āϰ⧇āϛ⧇āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāĻž āϝāĻžāĻŦ⧇ āύāĻž

1.2 āφāĻĒāύāĻŋ Onnow āĻ“āϝāĻŧ⧇āĻŦ āĻŦāĻž āĻŽā§‹āĻŦāĻžāχāϞ āĻ…ā§āϝāĻžāĻĒ āĻ…ā§āϝāĻžāĻ•ā§āϏ⧇āϏ āĻ•āϰ⧇ āϰ⧇āĻ¸ā§āϤ⧋āϰāĻžāρāϰ āĻĻā§āĻŦāĻžāϰāĻž āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ—ā§āϰāĻšāĻŖ āĻ•āϰāĻž āĻšāϝāĻŧ⧇āϛ⧇ āĻ•āĻŋāύāĻž āϤāĻž āĻŽā§‚āĻ˛ā§āϝāĻžāϝāĻŧāύ āĻ•āϰāϤ⧇ āĻĒāĻžāϰ⧇āύ⧎

1.3 āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāĻžāϰ āĻĒāϰ⧇ āϕ⧋āύ⧋ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻ•āϰāĻž āĻšāĻŦ⧇ āύāĻžāĨ¤

1.4 āĻĒā§āĻ˛ā§āϝāĻžāϟāĻĢāĻ°ā§āĻŽ āĻŦāĻžāϤāĻŋāϞāĻ•āϰāĻŖ/āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻŦāĻŋāĻĒāĻĻ: Onnow āύāĻŋāĻŽā§āύāϞāĻŋāĻ–āĻŋāϤ āĻĒāϰāĻŋāĻ¸ā§āĻĨāĻŋāϤāĻŋāϤ⧇ āϝ⧇āϕ⧋āύ⧋ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāĻžāϰ āĻāĻ•āĻŽāĻžāĻ¤ā§āϰ āĻ…āϧāĻŋāĻ•āĻžāϰ āϏāĻ‚āϰāĻ•ā§āώāĻŖ āĻ•āϰ⧇:

1.4.1 āĻŦāĻŋāĻ•ā§āϰ⧇āϤāĻž āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĒā§āϰāĻĻāĻžāύ āĻ•āϰāϤ⧇ āĻ…āĻ•ā§āώāĻŽ āĻ…āĻĨāĻŦāĻž āϝāĻĻāĻŋ Onnow āĻ…āĻ¨ā§āϝ āϕ⧋āύ āĻ•āĻžāϰāϪ⧇ āφāĻĒāύāĻžāϰ āϜāĻ¨ā§āϝ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĒā§āϰāĻ•ā§āϰāĻŋāϝāĻŧāĻž āĻ•āϰāϤ⧇ āĻ…āĻ•ā§āώāĻŽ āĻšāϝāĻŧāĨ¤ (āĻŦāĻŋāĻ•ā§āϰ⧇āϤāĻžāϰ āĻ¸ā§āĻŦā§€āĻ•ā§ƒāϤāĻŋāϰ āφāϗ⧇/āĻĒāϰ⧇)

1.4.2 āϝāĻĻāĻŋ āφāĻĒāύāĻžāϰ āφāχāĻŸā§‡āĻŽāϗ⧁āϞāĻŋāϰ āĻāĻ•āϟāĻŋ āωāĻĒāϞāĻŦā§āϧ āύāĻž āĻšāϝāĻŧ āĻŦāĻž āϝ⧇ āϕ⧋āύ⧋ āϏāĻŽāϝāĻŧ⧇ āĻŦāĻŋāĻ•ā§āϰ⧇āϤāĻž āĻĻā§āĻŦāĻžāϰāĻž āĻĒā§āϰāĻ¸ā§āϤ⧁āϤ āĻ•āϰāĻž āύāĻž āϝāĻžāϝāĻŧāĨ¤ āĻāχ āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇, āφāĻĒāύāĻŋ āφāĻ‚āĻļāĻŋāĻ• āĻ…āĻ°ā§āĻĄāĻžāϰ āύāĻŋāϝāĻŧ⧇ āĻāĻ—āĻŋāϝāĻŧ⧇ āϝ⧇āϤ⧇ āϚāĻžāύ āĻ•āĻŋāύāĻž āϤāĻž āύāĻŋāĻ°ā§āϧāĻžāϰāĻŖ āĻ•āϰāϤ⧇ Onnow/āĻŦāĻŋāĻ•ā§āϰ⧇āϤāĻž āφāĻĒāύāĻžāϕ⧇ āĻ•āϞ āĻ•āϰāĻŦ⧇āĨ¤

1.4.3 āϝāĻĻāĻŋ āφāĻĒāύāĻžāϰ āύāĻŋāĻ°ā§āϧāĻžāϰāĻŋāϤ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋāϰ āĻ āĻŋāĻ•āĻžāύāĻž Onnow āĻāϰ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻŦā§āϝāĻžāϏāĻžāĻ°ā§āϧ⧇āϰ āĻŦāĻžāχāϰ⧇ āĻĒāĻĄāĻŧ⧇āĨ¤

1.4.4 āϝāĻĻāĻŋ āφāĻĒāύāĻžāϰ āύāĻŋāĻ°ā§āϧāĻžāϰāĻŋāϤ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻ āĻŋāĻ•āĻžāύāĻž āĻāĻŦāĻ‚ āĻ…ā§āϝāĻžāĻĒ⧇ āύāĻŋāĻ°ā§āĻŦāĻžāϚāĻŋāϤ āϜāĻŋāĻĒāĻŋāĻāϏ āĻ…āĻŦāĻ¸ā§āĻĨāĻžāύ⧇āϰ āϏāĻžāĻĨ⧇ āĻŽā§‡āϞ⧇ āύāĻžāĨ¤

āĻŽā§‹āĻŦāĻžāχāϞ⧇āϰ āĻŽāĻžāĻ§ā§āϝāĻŽā§‡ āĻāĻŦāĻ‚/āĻ…āĻĨāĻŦāĻž āφāĻĒāύāĻžāϰ āĻĻā§‹āϰāĻ—ā§‹āĻĄāĻŧāĻžāϝāĻŧ āϏāĻŽāĻ¸ā§āϤ āϝ⧁āĻ•ā§āϤāĻŋāϏāĻ™ā§āĻ—āϤ āĻĒā§āϰāĻšā§‡āĻˇā§āϟāĻž āĻ•āϰāĻžāϰ āĻĒāϰ⧇āĻ“ āφāĻŽāĻžāĻĻ⧇āϰ āϰāĻžāχāĻĄāĻžāϰ/āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻ•āĻ°ā§āĻŽā§€āϰāĻž āφāĻĒāύāĻžāϰ āϏāĻžāĻĨ⧇ āϝ⧋āĻ—āĻžāϝ⧋āĻ— āĻ•āϰāϤ⧇ āĻŦā§āϝāĻ°ā§āĻĨ āĻšāύāĨ¤

1.4.6 āφāĻĒāύāĻŋ āϝāĻĻāĻŋ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋāϰ āϜāĻ¨ā§āϝ āϭ⧁āϞ āϤāĻĨā§āϝ āĻŦāĻž āĻ…āĻĒāĻ°ā§āϝāĻžāĻĒā§āϤ āϤāĻĨā§āϝ āĻĒā§āϰāĻĻāĻžāύ āĻ•āϰ⧇āύāĨ¤

1.4.7 āφāĻŽāϰāĻž āφāĻĒāύāĻžāϰ āĻĒāĻ•ā§āώ āĻĨ⧇āϕ⧇ Onnow āĻĒā§āĻ˛ā§āϝāĻžāϟāĻĢāĻ°ā§āĻŽā§‡āϰ āϕ⧋āύ⧋ āĻĒā§āϰāϤāĻžāϰāĻŖāĻžāĻŽā§‚āϞāĻ• āĻāĻŦāĻ‚/āĻ…āĻĨāĻŦāĻž āĻ…āĻŦ⧈āϧ āĻŦā§āϝāĻŦāĻšāĻžāϰ āĻļāύāĻžāĻ•ā§āϤ āĻ•āϰāĻŋāĨ¤

2. āĻĢ⧇āϰāϤ

2.1 āĻĒā§āϰāĻŋ-āĻĒ⧇āχāĻĄ āĻ…āĻ°ā§āĻĄāĻžāϰ: āωāĻĒāϰ⧇āϰ āϧāĻžāϰāĻž 1.1 āĻāĻŦāĻ‚ 1.4.1 āĻŽā§‡āύ⧇ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāĻž āĻšāϞ⧇āχ āφāĻĒāύāĻŋ āĻĢ⧇āϰāϤ āĻĒāĻžāĻ“āϝāĻŧāĻžāϰ āϝ⧋āĻ—ā§āϝ āĻšāĻŦ⧇āύ,

2.2 āĻĒā§āϰāĻŋ-āĻĒ⧇āχāĻĄ āĻ…āĻ°ā§āĻĄāĻžāϰ: āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āϏāĻĢāϞ āĻšāϞ⧇, āφāĻĒāύāĻžāϕ⧇ āϏāĻŽā§āĻĒā§‚āĻ°ā§āĻŖ āĻĢ⧇āϰāϤ āĻĻ⧇āĻ“āϝāĻŧāĻž āĻšāĻŦ⧇āĨ¤ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄā§‡āϰ āφāύ⧁āĻŽāĻžāύāĻŋāĻ• āϏāĻŽāϝāĻŧ āφāĻĒāύāĻŋ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĻ⧇āĻ“āϝāĻŧāĻžāϰ āϏāĻŽāϝāĻŧ āφāĻĒāύāĻžāϰ āĻŦ⧇āϛ⧇ āύ⧇āĻ“āϝāĻŧāĻž āĻ…āĻ°ā§āĻĨāĻĒā§āϰāĻĻāĻžāύ⧇āϰ āĻĒāĻĻā§āϧāϤāĻŋāϰ āωāĻĒāϰ āύāĻŋāĻ°ā§āĻ­āϰ āĻ•āϰāĻŦ⧇ āĻ•āĻŋāĻ¨ā§āϤ⧁ āϝāĻĻāĻŋ āφāĻĒāύāĻžāϰ āĻŦāĻžāϤāĻŋāϞāĻ•āϰāĻŖ āϧāĻžāϰāĻž 1.4.1 āĻāϰ āĻ…āϧ⧀āύ⧇ āĻĒāĻĄāĻŧ⧇, Onnow āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāĻŦ⧇ āĻāĻŦāĻ‚ Onnow Points (Credit) āĻāϰ āĻŽāĻžāĻ§ā§āϝāĻŽā§‡ āφāĻĒāύāĻžāϰ āĻĢ⧇āϰāϤ āĻĒā§āϰāĻ•ā§āϰāĻŋāϝāĻŧāĻž āĻ•āϰāĻŦ⧇āĨ¤ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻšāϞ⧇, āφāĻĒāύāĻžāϕ⧇ āĻ…āĻŦāĻŋāϞāĻŽā§āĻŦ⧇ SMS āĻāϰ āĻŽāĻžāĻ§ā§āϝāĻŽā§‡ āϜāĻžāύāĻžāύ⧋ āĻšāĻŦ⧇āĨ¤ āϝāĻžāχāĻšā§‹āĻ•, āϝāĻĻāĻŋ āφāĻĒāύāĻŋ Onnow Points (Credit) āĻŦā§āϝāϤ⧀āϤ āφāĻĒāύāĻžāϰ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĒāĻĻā§āϧāϤāĻŋ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āϚāĻžāύ, āϤāĻžāĻšāϞ⧇ Onnow Points (Credit) āĻŦāĻŋāĻœā§āĻžāĻĒā§āϤāĻŋ/SMS āĻĒāĻžāĻ“āϝāĻŧāĻžāϰ 24 āϘāĻ¨ā§āϟāĻžāϰ āĻŽāĻ§ā§āϝ⧇ Onnow-āĻāϰ āϏāĻžāĻĨ⧇ +880 1714-245644-āĻ āϝ⧋āĻ—āĻžāϝ⧋āĻ— āĻ•āϰ⧁āύāĨ¤

Onnow Points (Credit) āĻĒāϰāĻŋāĻŽāĻžāĻŖ āφāĻ‚āĻļāĻŋāĻ•āĻ­āĻžāĻŦ⧇ āϕ⧇āύāĻžāϰ āϜāĻ¨ā§āϝ āĻĒāĻžāĻ“āϝāĻŧāĻž āϗ⧇āϞ⧇, āĻŦāϕ⧇āϝāĻŧāĻž Onnow Points (Credit) āĻĒāϰāĻŋāĻŽāĻžāĻŖ āĻ­āĻŦāĻŋāĻˇā§āϝāϤ⧇āϰ āχāύ-āĻ…ā§āϝāĻžāĻĒ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ›āĻžāĻĄāĻŧāĻž āĻ…āĻ¨ā§āϝ āϕ⧋āύ⧋ āĻĒāĻĻā§āϧāϤāĻŋāϤ⧇ āĻĻāĻžāĻŦāĻŋ āĻ•āϰāĻž āϝāĻžāĻŦ⧇ āύāĻžāĨ¤

āĻŦāĻŋāĻ­āĻŋāĻ¨ā§āύ āĻ…āĻ°ā§āĻĨāĻĒā§āϰāĻĻāĻžāύ⧇āϰ āĻĒāĻĻā§āϧāϤāĻŋāϰ āϜāĻ¨ā§āϝ āĻ…āĻ°ā§āĻĨ āĻĢ⧇āϰāϤ⧇āϰ āϟāĻžāχāĻŽāϞāĻžāχāύ āϖ⧁āρāĻœā§‡ āĻĒ⧇āϤ⧇ āĻ…āύ⧁āĻ—ā§āϰāĻš āĻ•āϰ⧇ āύ⧀āĻšā§‡āϰ āĻŸā§‡āĻŦāĻŋāϞāϟāĻŋ āĻĻ⧇āϖ⧁āύāĨ¤

2.3 āĻĒā§āϰāĻŋ-āĻĒ⧇āχāĻĄ āĻ…āĻ°ā§āĻĄāĻžāϰ

āĻŽā§‚āĻ˛ā§āϝāĻĒāϰāĻŋāĻļā§‹āϧ āĻĒāĻĻā§āϧāϤāĻŋāϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻŦāĻŋāĻ•āĻ˛ā§āĻĒāĻĢ⧇āϰāϤ āϏāĻŽāϝāĻŧ
āĻŽā§‹āĻŦāĻžāχāϞ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ (āĻŦāĻŋāĻ•āĻžāĻļ/āύāĻ—āĻĻ)āĻŽā§‹āĻŦāĻžāχāϞ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ (āĻŦāĻŋāĻ•āĻžāĻļ/āύāĻ—āĻĻ)4-6 āĻ•āĻžāĻ°ā§āϝāĻĻāĻŋāĻŦāϏ
āĻ…āύāϞāĻžāχāύ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ (āĻ•āĻžāĻ°ā§āĻĄ/āĻ…āύāϞāĻžāχāύ āϞ⧇āύāĻĻ⧇āύ)āĻ…āύāϞāĻžāχāύ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ (āĻ•āĻžāĻ°ā§āĻĄ/āĻ…āύāϞāĻžāχāύ āϞ⧇āύāĻĻ⧇āύ)5-10 āĻ•āĻžāĻ°ā§āϝāĻĻāĻŋāĻŦāϏ
āϏāĻŦOnnow āĻĒāϝāĻŧ⧇āĻ¨ā§āϟ (āĻ•ā§āϰ⧇āĻĄāĻŋāϟ) (āϏāĻŽā§āĻĒā§‚āĻ°ā§āĻŖ āĻĢ⧇āϰāϤ)āϤāĻžā§ŽāĻ•ā§āώāĻŖāĻŋāĻ•
āϏāĻŦOnnow āĻĒāϝāĻŧ⧇āĻ¨ā§āϟ (āĻ•ā§āϰ⧇āĻĄāĻŋāϟ) (āφāĻ‚āĻļāĻŋāĻ• āĻĢ⧇āϰāϤ)3 āĻ•āĻ°ā§āĻŽāĻĻāĻŋāĻŦāϏ

NB āωāĻĒāϰ⧇ āωāĻ˛ā§āϞāĻŋāĻ–āĻŋāϤ āĻŦā§āϝāĻžāĻ™ā§āĻ• āĻāĻŦāĻ‚/āĻ…āĻĨāĻŦāĻž MFS āĻĒāϰāĻŋāώ⧇āĻŦāĻž āĻĒā§āϰāĻĻāĻžāύāĻ•āĻžāϰ⧀āĻĻ⧇āϰ āύāĻŋāĻ°ā§āϧāĻžāϰāĻŋāϤ āĻ…āĻ°ā§āĻĨ āĻĢ⧇āϰāϤ āĻ¸ā§āĻĨāĻžāύāĻžāĻ¨ā§āϤāϰ āϤāĻžāĻĻ⧇āϰ āύāĻŋāϜ āύāĻŋāϜ āĻ…āĻĒāĻžāϰ⧇āĻļāύāĻžāϞ āĻ…āύ⧁āĻļā§€āϞāύ⧇āϰ āωāĻĒāϰ āύāĻŋāĻ°ā§āĻ­āϰāĻļā§€āϞāĨ¤

2.3.1 āφāĻĒāύāĻŋ āϝāĻĻāĻŋ āϰ⧇āĻ¸ā§āϤ⧋āϰāĻžāρāϰ āĻĻā§āĻŦāĻžāϰāĻž āĻ—ā§ƒāĻšā§€āϤ āĻšāĻ“āϝāĻŧāĻžāϰ āφāϗ⧇ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāϤ⧇ āĻ…āĻ•ā§āώāĻŽ āĻšāύ āĻŦāĻž āφāĻĒāύāĻŋ āĻ…āĻ°ā§āĻĄāĻžāϰ⧇āϰ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āύāĻŋāϤ⧇ āĻĒā§āϰāĻ¤ā§āϝāĻžāĻ–ā§āϝāĻžāύ āĻ•āϰ⧇āύ āĻŦāĻž āϧāĻžāϰāĻž āύāĻ‚-āĻ āωāĻ˛ā§āϞāĻŋāĻ–āĻŋāϤ āĻĒāϰāĻŋāĻ¸ā§āĻĨāĻŋāϤāĻŋāϰ āĻ•āĻžāϰāϪ⧇ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āϏāĻŽā§āĻ­āĻŦ āĻšāϝāĻŧāύāĻŋāĨ¤ 1.4.3, 1.4.4, 1.4.5, 1.4.6 āĻāĻŦāĻ‚ 1.4.7, āφāĻĒāύāĻžāϕ⧇ āϕ⧋āύ⧋ āĻĢ⧇āϰāϤ āĻĻ⧇āĻ“āϝāĻŧāĻž āĻšāĻŦ⧇ āύāĻž āĻāĻŦāĻ‚ āφāĻĒāύāĻžāϰ āĻĒā§āϰāĻĻāĻ¤ā§āϤ āĻ…āĻ°ā§āĻĨ āĻŦāĻžāĻœā§‡āϝāĻŧāĻžāĻĒā§āϤ āĻ•āϰāĻž āĻšāĻŦ⧇āĨ¤

2.4 āĻ•ā§āϝāĻžāĻļ āĻ…āύ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻ…āĻ°ā§āĻĄāĻžāϰ: āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āϏāĻĢāϞ āĻšāϞ⧇, Onnow āφāĻĒāύāĻžāϕ⧇ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰ āĻ•āϰāĻŦ⧇ āύāĻžāĨ¤ āĻ…āϤāĻāĻŦ, āφāĻĒāύāĻžāϕ⧇ āϕ⧋āύ āĻ…āĻ°ā§āĻĨ āĻĒā§āϰāĻĻāĻžāύ āĻ•āϰāϤ⧇ āĻšāĻŦ⧇ āύāĻžāĨ¤ āĻ…āύ⧁āĻ—ā§āϰāĻš āĻ•āϰ⧇ āĻŽāύ⧇ āϰāĻžāĻ–āĻŦ⧇āύ, āφāĻĒāύāĻŋ āϝāĻĻāĻŋ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāϤ⧇ āϚāĻžāύ, āϤāĻžāĻšāϞ⧇ āύāĻŋāĻļā§āϚāĻŋāϤ āĻ•āϰ⧁āύ āϝ⧇ āĻŦāĻŋāĻ•ā§āϰ⧇āϤāĻž āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ—ā§āϰāĻšāĻŖ āĻ•āϰāĻžāϰ āφāϗ⧇ āĻŦāĻžāϤāĻŋāϞ āĻ•āϰāĻž āĻšāϝāĻŧ⧇āϛ⧇āĨ¤ āĻ…āĻ¨ā§āϝāĻĨāĻžāϝāĻŧ, āĻāϟāĻŋ āφāĻĒāύāĻžāϰ āĻŦā§āϝāĻŦāĻšāĻžāϰāĻ•āĻžāϰ⧀ āĻ…ā§āϝāĻžāĻ•āĻžāωāĻ¨ā§āĻŸā§‡āϰ āϏāĻžāĻĢāĻ˛ā§āϝ⧇āϰ āĻ…āύ⧁āĻĒāĻžāϤāϕ⧇ āύ⧇āϤāĻŋāĻŦāĻžāϚāĻ•āĻ­āĻžāĻŦ⧇ āĻĒā§āϰāĻ­āĻžāĻŦāĻŋāϤ āĻ•āϰāĻŦ⧇āĨ¤ āϤāĻžāχ, āφāĻĒāύāĻžāϰ āĻĒāϰāĻŦāĻ°ā§āϤ⧀ āĻ…āĻ°ā§āĻĄāĻžāϰ⧇āϰ āϏāĻŽāϝāĻŧ āĻ•ā§āϝāĻžāĻļ āĻ…āύ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻŦāĻŋāĻ•āĻ˛ā§āĻĒāϟāĻŋ āφāĻĒāύāĻžāϰ āϜāĻ¨ā§āϝ āωāĻĒāϞāĻŦā§āϧ āύāĻžāĻ“ āĻšāϤ⧇ āĻĒāĻžāϰ⧇āĨ¤

2.5 āφāχāĻŸā§‡āĻŽ āĻ…āĻŽāĻŋāϞ: āϝāĻĻāĻŋ āφāĻĒāύāĻžāϰ āĻĻā§āĻŦāĻžāϰāĻž āĻĒā§āϰāĻžāĻĒā§āϤ āĻ–āĻžāĻĻā§āϝ/āĻĒāĻŖā§āϝ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ⧇āϰ āϏāĻžāĻĨ⧇ āĻŽā§‡āϞ⧇ āύāĻž āϤāĻžāĻšāϞ⧇ āĻ…āύ⧁āĻ—ā§āϰāĻš āĻ•āϰ⧇ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ¸ā§āĻŸā§āϝāĻžāϟāĻžāϏ āĻĒ⧃āĻˇā§āĻ āĻžāϝāĻŧ āĻĒā§āϰāĻĻāĻ¤ā§āϤ āϝ⧋āĻ—āĻžāϝ⧋āĻ— āύāĻŽā§āĻŦāϰ⧇āϰ āĻŽāĻžāĻ§ā§āϝāĻŽā§‡ āĻŦāĻŋāĻ•ā§āϰ⧇āϤāĻžāϰ āϏāĻžāĻĨ⧇ āϝ⧋āĻ—āĻžāϝ⧋āĻ— āĻ•āϰ⧁āύ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻĒā§āϰāĻžāĻĒā§āϤāĻŋāϰ 30 āĻŽāĻŋāύāĻŋāĻŸā§‡āϰ āĻŽāĻ§ā§āϝ⧇āĨ¤ āĻ–āĻžāĻĻā§āϝ/āĻĒāĻŖā§āϝ āĻāĻŦāĻ‚ āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ⧇āϰ āĻŽāĻ§ā§āϝ⧇ āĻ…āĻŽāĻŋāϞ āĻĻ⧇āĻ–āĻžāύ⧋ āύāĻĨāĻŋ, āĻĢāĻŸā§‹āĻ—ā§āϰāĻžāĻĢ āχāύāĻ­āϝāĻŧ⧇āϏ, āχāĻ¤ā§āϝāĻžāĻĻāĻŋ āϏāĻš āϏāĻŽāĻ¸ā§āϤ āĻĒā§āϰāĻŽāĻžāĻŖ āϰ⧇āĻ•āĻ°ā§āĻĄ āϰāĻžāϖ⧁āύ āĻāĻŦāĻ‚ Onnow āĻ…āĻĢāĻŋāϏāĻŋāϝāĻŧāĻžāϞ āĻĢ⧇āϏāĻŦ⧁āĻ• āĻĒ⧇āĻœā§‡ āĻĒāĻžāĻ āĻžāύāĨ¤ āĻ…āĻ­ā§āϝāĻ¨ā§āϤāϰ⧀āĻŖ āύ⧀āϤāĻŋāĻŽāĻžāϞāĻž āĻ…āύ⧁āϝāĻžāϝāĻŧā§€ āϏāĻ āĻŋāĻ• āϤāĻĻāĻ¨ā§āϤ āĻĒāϰāĻŋāϚāĻžāϞāύāĻž āĻ•āϰāĻžāϰ āĻĒāϰ⧇, āĻāχ āϧāϰāύ⧇āϰ āϘāϟāύāĻžāϤ⧇ āϝāĻĨāĻžāϝāĻĨ āĻĒāĻĻāĻ•ā§āώ⧇āĻĒ āύāĻŋāĻ°ā§āϧāĻžāϰāϪ⧇āϰ āĻāĻ•āĻŽāĻžāĻ¤ā§āϰ āĻ…āϧāĻŋāĻ•āĻžāϰ Onnow āϏāĻ‚āϰāĻ•ā§āώāĻŖ āĻ•āϰ⧇āĨ¤

2.6 āĻĻāĻžāĻŦāĻŋāĻ¤ā§āϝāĻžāĻ—: āĻ…āĻ‚āĻļā§€āĻĻāĻžāϰ āϰ⧇āĻ¸ā§āϤ⧋āϰāĻžāρ āĻŦāĻž āϰāĻžāχāĻĄāĻžāϰ āĻĻā§āĻŦāĻžāϰāĻž āĻĒā§āϰāĻĻāĻ¤ā§āϤ āĻĒāϰāĻŋāώ⧇āĻŦāĻž āĻĻā§āĻŦāĻžāϰāĻž āĻĒā§āϰāĻ¸ā§āϤ⧁āϤāĻ•ā§ƒāϤ āĻ–āĻžāĻŦāĻžāϰ āĻāĻŦāĻ‚/āĻ…āĻĨāĻŦāĻž āĻŦāĻŋāϞāĻŽā§āĻŦ⧇āϰ āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ āϕ⧋āύ⧋ āĻ…āϏāĻ¨ā§āϤ⧁āĻˇā§āϟāĻŋāϰ āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇; Onnow āϤāĻžāϰ āĻ…āĻ­ā§āϝāĻ¨ā§āϤāϰ⧀āĻŖ āĻĒāϰāĻŋāϚāĻžāϞāύāĻž āύ⧀āϤāĻŋ āĻ…āύ⧁āϝāĻžāϝāĻŧā§€ āĻ…āĻ‚āĻļā§€āĻĻāĻžāϰ āϰ⧇āĻ¸ā§āϤ⧋āϰāĻžāρ āĻāĻŦāĻ‚/āĻ…āĻĨāĻŦāĻž āϰāĻžāχāĻĄāĻžāϰāĻĻ⧇āϰ āĻŦāĻŋāϰ⧁āĻĻā§āϧ⧇ āϝāĻĨāĻžāϝāĻĨ āĻŦā§āϝāĻŦāĻ¸ā§āĻĨāĻž āĻ—ā§āϰāĻšāĻŖ āĻ•āϰāĻžāϰ āĻ…āϧāĻŋāĻ•āĻžāϰ āϏāĻ‚āϰāĻ•ā§āώāĻŖ āĻ•āϰ⧇āĨ¤ āωāĻĒāϰāĻ¨ā§āϤ⧁, āĻāχ āϧāϰāύ⧇āϰ āĻāĻ•āϟāĻŋ āχāϭ⧇āĻ¨ā§āĻŸā§‡, Onnow āϤāĻžāϰ āĻ…āĻ­ā§āϝāĻ¨ā§āϤāϰ⧀āĻŖ āĻĒāϰāĻŋāϚāĻžāϞāύāĻž āύ⧀āϤāĻŋ āĻ…āύ⧁āϝāĻžāϝāĻŧā§€ āĻĒāϰāĻŋāĻŽāĻžāĻŖ āĻāĻŦāĻ‚ āĻĢ⧇āϰāϤ⧇āϰ āĻĒāĻĻā§āϧāϤāĻŋ, āϝāĻĻāĻŋ āĻĨāĻžāϕ⧇, āϤāĻž āύāĻŋāĻ°ā§āϧāĻžāϰāĻŖ āĻ•āϰāĻžāϰ āĻāĻ•āĻŽāĻžāĻ¤ā§āϰ āĻ…āϧāĻŋāĻ•āĻžāϰ āϏāĻ‚āϰāĻ•ā§āώāĻŖ āĻ•āϰ⧇āĨ¤

āĻ…āύ⧁āĻ—ā§āϰāĻš āĻ•āϰ⧇ āύ⧋āϟ āĻ•āϰ⧁āύ āϝ⧇ Onnow āĻšāϟāϞāĻžāχāύ⧇ āĻ•āϞ⧇āϰ āϜāĻ¨ā§āϝ āĻ¸ā§āĻŸā§āϝāĻžāĻ¨ā§āĻĄāĻžāĻ°ā§āĻĄ āĻŸā§āϝāĻžāϰāĻŋāĻĢ āĻĒā§āϰāϝ⧋āĻœā§āϝ āĻšāĻŦ⧇āĨ¤ āφāĻŽāĻžāĻĻ⧇āϰ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āϕ⧇āϝāĻŧāĻžāϰ āĻāĻ•ā§āϏāĻŋāĻ•āĻŋāωāϟāĻŋāĻ­āϰāĻž āĻŦā§āϝāĻ¸ā§āϤ āĻĨāĻžāĻ•āϞ⧇ āφāĻŽāϰāĻž āφāĻĒāύāĻžāϕ⧇ āĻ•āϞ⧇ āĻĨāĻžāĻ•āĻžāϰ āϜāĻ¨ā§āϝ āωāĻ¤ā§āϏāĻžāĻšāĻŋāϤ āĻ•āϰāĻŋ, āĻ•āĻžāϰāĻŖ Onnow āϏāĻĢāϞāĻ­āĻžāĻŦ⧇ āϞāĻ— āĻ•āϰāĻž āĻšāϝāĻŧāύāĻŋ āĻāĻŽāύ āĻ…āĻ­āĻŋāϝ⧋āĻ—āϗ⧁āϞāĻŋāϰ āϜāĻ¨ā§āϝ āĻĻāĻžāϝāĻŧāĻŋāĻ¤ā§āĻŦ āύ⧇āĻŦ⧇ āύāĻžāĨ¤

Please carefully read the terms and conditions set out below before ordering any food or services from this website. By placing an order on this website, it is construed that you agree with the terms and conditions contained therein.

1. Cancellation

1.1 Customer Cancellation: Please contact Onnow immediately through the contact number provided in Order Status page by phone and quote your order number, if you decide to cancel your order. However, please note that you can only cancel an order if the Seller has not yet accepted your order. The eligibility of your order cancellation is provided in the below table:

Kitchen is yet to accept your orderOrder can be cancelled
Kitchen has already accepted your orderOrder cannot be cancelled

1.2 You can assess whether your order has been accepted by the restaurant by accessing the Onnow web or mobile app.

1.3 No delivery will be made after cancellation.

1.4 Platform Cancellation/Delivery Hazard: Onnow reserves the sole right to cancel any order in the following circumstances:

1.4.1 the Seller is unable to provide your order or if Onnow is unable to process the order for you due to any other reason. (Before/After Seller Acceptance)

1.4.2 if any one of your items is not available or cannot be prepared by the Seller at any given time. In this case, Onnow /Seller will call you to determine whether you want to proceed with the partial order.

1.4.3 if your designated delivery address falls outside the delivery radius of Onnow.

1.4.4 if your designated delivery address and the address selected GPS location in the App does not match.

our rider/delivery personnel fail to contact you even after all reasonable attempts are made through mobile and/or at your doorstep.

1.4.6 if you provide wrong information or inadequate information for delivery of the order.

1.4.7 we detect any fraudulent and/or illegal use of the Onnow platform from your side.

2. Refund

2.1 Pre-paid orders: You will be eligible for refund only if the cancellation of your order has been done in compliance with the clause 1.1 & 1.4.1 above,

2.2 Pre-paid orders: If your order cancellation is successful, you will be issued a full refund. The estimated time of the refund will depend on the payment method you have chosen when you placed your order but if your cancellation falls under clause 1.4.1, Onnow will cancel the order and process your refund via Onnow Points (Credit). If your order is cancelled, you will be immediately notified through SMS. However, if you want to change your refund method other than Onnow Points (Credit), please contact Onnow at +880 1714-245644 within 24 hours from receiving the Onnow Points (Credit) notification/SMS.

In the event that the Onnow Points (Credit) amount is partially availed for a purchase, the outstanding Onnow Points (Credit) amount cannot be claimed in any other method other than for future in-app orders.

Please see the below table to find out the refund timeline for different payment methods.

2.3 Pre-Paid orders

Payment MethodRefund OptionRefund Time
Mobile Payment (bKash/Nagad)Mobile Payment (bKash/Nagad)4-6 Working Days
Online Payment (Card/Online Transaction)Online Payment (Card/Online Transaction)5-10 Working Days
AllOnnow Points (Credit) (Full Refund)Instant
AllOnnow Points (Credit) (Partial Refund)3 Working Days

N.B. The prescribed refund transfers to the above-mentioned Banks and/or MFS service providers are dependent on their respective operational practices.

2.3.1 In case you are unable to cancel your order before acceptance by the restaurant or you reject to take delivery of the order or delivery was not possible due to circumstances as mentioned in clause no. 1.4.3, 1.4.4, 1.4.5, 1.4.6 and 1.4.7, no refund will be issued to you and your paid amount will be forfeited.

2.4 Cash on delivery Orders: If your order cancellation is successful, Onnow will not deliver the order to you. Hence, you will not need to make any payment. Please note, if you want to cancel your order, please make sure the cancellation is done before the Seller accepts your order. Otherwise, it will negatively affect the success ratio of your user account. Hence, the Cash on Delivery option might not be available for you during your next order(s).

2.5 Item mismatch: In the event the food/product received by your do not match your Order please contact Seller through the contact number provided in Order Status page within 30 minutes from receipt of delivery. Please do keep all evidential record, including documents, photograph invoice, etc. showing the mismatch between the food/products and your Order and send the same to Onnow Official Facebook page. Onnow reserves the sole right to determine appropriate actions in such an event, upon conducting a proper investigation as per the internal policies.

2.6 Disclaimer: In the event of any dissatisfaction with the food prepared and/or delay by the partner restaurant or service provided by the rider; Onnow reserves the right to determine, if necessary, appropriate actions against partner restaurants and/or riders as per its internal governing policies. Additionally, in such an event, Onnow reserves the sole right to determine the amount and the method of refund, if any, as per its internal governing policies.

Please note that for calls on Onnow hotline standard tariff shall be applicable. We encourage you to stay on the call if our customer care executives are busy, as Onnow shall not take responsibility for the complaints that were not successfully logged.